25-Year Limited Warranty

 

Warranty

This warranty is given to the purchaser of Norddeck decking products. Norddeck warrants that, under normal use and service conditions, for a period of twenty-five (25) years from the date of the original purchase, Norddeck decking products will be free from material defects, will not split, splinter, rot or suffer structural damage from termites or fungal decay.

Purchaser is solely responsible for determination of the effectiveness, fitness and suitability of the Norddeck products in connection with their use in any particular application.

The warranty is subject to the Latvian law.

 

Warranty Claims

If a purchaser discovers a defect in the Norddeck products during the warranty period, purchaser should notify the company by writing at its legal address within thirty (30) days from the discovery of the alleged defect.

The purchaser must include a proof of purchase and a statement explaining the defect in his notification. Norddeck may request additional information from the client.

After reviewing all information, Norddeck will make a determination regarding the validity of the claim. In case Norddeck determines that purchaser’s claim is valid, the company will replace the defective product. The purchaser’s recovery will be prorated as indicated below. The products will be replaced according to following amount of percentage:

 

Year of claim

Recovery

 

Year of claim

Recovery

 

Year of claim

Recovery

3

90%

 

11

50%

 

19

30%

4

90%

 

12

50%

 

20

20%

5

80%

 

13

50%

 

21

20%

6

80%

 

14

40%

 

22

20%

7

70%

 

15

40%

 

23

10%

8

70%

 

16

40%

 

24

10%

9

60%

 

17

30%

 

25

10%

10

60%

 

18

30%

 

Exclusions

This warranty does not cover any costs and expenses connected with removal of the defective Norddeck products and installation of replacement products.

Norddeck does not give warranty against any product failure, product malfunction, or damages that are connected with:

  • Improper handling, storage or abuse of the Norddeck products;
  • Improper installation of the Norddeck products and/or failure to abide installation manual;
  • Unacceptable use of the Norddeck products that is not recommended by the Norddeck installation manual;
  • Variations or changes in colour of the Norddeck products;
  • Normal weathering due to exposure to sunlight, various weather conditions and atmosphere;
  • Movement, distortion, collapse or settling of the ground or the supporting structure on which the Norddeck products are installed;
  • Any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.), or staining from foreign substances (such as dirt, grease, oil, etc.);
  • Any building and construction materials that are not supplied by the Norddeck Company.

 

Norddeck gives no other warranties except for the express written 25 year limited warranty applicable to Norddeck decking boards only. 

 

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